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Forward Deployed Engineer
Sobre a Vaga
This is hands-on delivery work with technical depth, not a UI-only or support-only role. Strong engineers who prefer customer deployment to core platform work may be an excellent fit.
Responsabilidades e Atribuições
Lead or support the technical configuration and implementation of Holistic AI for customer pilots and production deployments. Translate customer requirements into workable product configurations and integration patterns. Use deep product knowledge and backend understanding to troubleshoot deployments and advise on architecture choices. Partner with Account Management on complex customer environments. Document deployment patterns, runbooks and customer-facing technical guidance. Surface product gaps and feedback to improve the platform for future deployments.
Requisitos
A strong technical background in software engineering, solutions engineering or similar, and a willingness to work closely with customers. The ability to learn a complex product deeply and configure it for varied enterprise contexts. Backend or systems understanding (APIs, integrations, environments), not front-end only. Clear communication with technical and non-technical stakeholders. Comfort working across time zones in a distributed team, and strong written English.
Diferenciais
Experience in customer-facing technical roles: solutions engineering, implementation, professional services or field deployment. Experience with AI/ML products, or governance, security or compliance tooling. Familiarity with cloud deployment patterns and enterprise IT constraints.